Andrea Leflore
Director of Programs, ReVive Center for Housing and Healing
Codifying Dignity: Impact in Ongoing Struggles
Chicago's ReVive Center for Housing and Healing serves homeless populations through comprehensive services including street outreach, case management, harm reduction, healthcare coordination, resource distribution, and advocacy. Traditional impact metrics fail to capture the reality of these journeys. This talk focuses on how designing ReVive's new system became an exercise in redefining what we measure and why: celebrating small victories, honoring setbacks, and designing data systems that see progress in persistence rather than resolution. Designing the system through a collaborative, human-centered, data-driven approach taught us what happens when we stop counting and start measuring humanity. This talk shares those lessons.
About Andrea
Andrea LeFlore is the Director of Programs at ReVive Center for Housing and Healing and an Affiliate Consultant at the National Institute for Medical Respite Care. She received her clinical doctorate from the University of Illinois at Chicago in Occupational Therapy, and through participatory research, she established ReVive's Occupational Therapy program and co-developed ReVive Engagement Center with community members with lived expertise of homelessness as the designers. Andrea has served as Adjunct Faculty at the University of Illinois at Chicago and Lewis University, an officer of Chicago Street Medicine's board of directors, and a 2018-2019 Schweitzer Fellow.