Ezra Schwartz

Chicago's ReVive Center for Housing and Healing serves homeless populations through comprehensive services including street outreach, case management, harm reduction, healthcare coordination, resource distribution, and advocacy. Traditional impact metrics fail to capture the reality of these journeys. This talk focuses on how designing ReVive's new system became an exercise in redefining what we measure and why: celebrating small victories, honoring setbacks, and designing data systems that see progress in persistence rather than resolution. Designing the system through a collaborative, human-centered, data-driven approach taught us what happens when we stop counting and start measuring humanity. This talk shares those lessons.