Kim is a professor of design with expertise in applying human-centered systems design to healthcare’s frontline problems. She directs the Equitable Healthcare Lab at the Institute of Design, which works with health systems to move their standards of care to better fit the patients who are farthest from it. Recent work includes Equity-Enhanced Discharge  — a transitions-of-care process to reduce racial disparities in cancer readmissions. Kim works with health systems, clinicians, community members, community-based organizations to co-develop solutions that people want and will use. 

Kim is also a funded health services researcher, blending human-centered design and implementation science methods to develop testable interventions. She has piloted solutions in diverse care settings, for diverse patient populations, and for a broad number of health conditions including sickle cell, asthma, COPD, and high-risk pregnancy.

Kim is also a writer and strategist, with twenty years’ experience in innovation consulting. Her book, Communicating the New: Methods to Shape and Accelerate Innovation, describes communication methods that help build teams and diffuse critical knowledge inside organizations.